Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.
As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.
The Customer Service Manager responsibilities include:
Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
Leads by example and helps to create a positive environment.
Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
Ensures the staff delivers distinctive customer service.
Works to resolve internal and external customer issues promptly and courteously.
Ensures staff complies with established standards and regulations.
Resolves audit exceptions in a timely manner on an as needed basis.
The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.
We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals