As a full-time IT Help Desk Specialist, you'll be the "go-to" person supporting end users on a variety of issues. Your primary focus will be on responding to requests for technical support and assisting in the on-going maintenance of the Bank's information systems.
If you are tech savvy, are energized by solving problems, and have a knack for making someone's day with your infectious positivity then we would love to hear from you!
A Day in the Life:
Provides technical assistance and support for incoming queries and issues related to computer systems, software, hardware and phone equipment.
Respond to queries in a timely manner.
Asks questions to determine nature of problem.
Walks customer through problem-solving process.
Follow up with customers to ensure issue has been resolved.
Identifies and escalates situations requiring urgent attention.
Trains computer users.
Maintains daily performance of computer systems.
Installs, modifies, and repairs computer hardware and software.
Cleans up computers.
Runs diagnostic programs to resolve problems.
Escalates issues within appropriate timeframe