The National Automated Clearing House Association (NACHA) rules allow a returned entry to be reinitiated by the originator or Originating Depository Financial Institution (ODFI) under limited circumstances:
Items returned as R01-Insufficient Funds and R09-Uncollected Funds may be reinitiated up to two times in an attempt to collect funds
An ACH debit was returned for the reason of stop payment (return code R08), and reinitiation has been authorized by the Receiver
An ACH entry was returned for another reason, and the Originator, or ODFI, has corrected or remedied the reason for the return
The reinitiated entry must meet the following criteria:
Entry must be reinitiated within 180 days of the original effective date
Entry may be reinitiated two times for a total of three entries
Entry must contain identical information in the following files: Company Name, Company ID and Amount
To locate & edit the original ACH file
Log into Business Online Banking
Select Payments and Transfers
Select ACH
Locate the original transaction in ACH Activity
Select Copy
Check the Effective Date of the file – this will default to the next available business day
In the Pay From section, hold items not being resubmitted by changing the Pay/Hold toggle to Hold
Select Show Details
Change the Payment Information to RETRY PMT
Update the Pay To amount if needed
Select Complete ACH
You may collect fees for an entry that was returned for insufficient or uncollected funds, provided that all the following criteria are met:
A Return Fee Entry may be initiated only to the extent permitted by applicable law, and only for an Entry that was returned for reasons of insufficient or uncollected funds (as denoted by the return codes R01 and R09);
The Originator must provide specific prior notice regarding the Return Fee Entry;
Only one Return Fee may be assessed with respect to any returned Entry;
A Return Fee Entry must be specifically labeled “RETURN FEE” in the Description field.
Log in to Business Online Banking
Select Payments and Transfers
Select ACH
Locate the original transaction in ACH Activity
Select Copy
Check the Effective Date of the file – this will default to the next available business day
In the Pay From section, hold items not being resubmitted by changing the Pay/Hold toggle to Hold
Select Show Details
Change the Payment Information to RETRY PMT
Update the Pay From amount to the return item fee being charged
