Bank Five Nine
  • Login

    Online Business Login

    Personal/Small Business
    Commercial
    Enroll In Online Banking
  • Chat
  • Open Account Online
  • Personal
    • Personal Banking
    • Personal Lending
    • Manage Account
  • NMLS Directory
  • Business
    • Distinctive Banking Solutions
    • Business Banking
    • Cash Management
    • Business Lending
    • Manage Your Business Account
  • Wealth
  • About Us
    • Community Involvement
    • Careers
    • Charitable Giving
    • Contact Us
    • History
    • Blog
    • Corporate President’s Message
    • Our Mission, Vision & Values
  • About You
    • Learn Something New
    • Find the Right Account
    • Protect Yourself
  • Locations
  • Personal
    • Personal Banking
    • Personal Lending
    • Manage Account
  • NMLS Directory
  • Business
    • Distinctive Banking Solutions
    • Business Banking
    • Cash Management
    • Business Lending
    • Manage Your Business Account
  • Wealth
  • About Us
    • Community Involvement
    • Careers
    • Charitable Giving
    • Contact Us
    • History
    • Blog
    • Corporate President’s Message
    • Our Mission, Vision & Values
  • About You
    • Learn Something New
    • Find the Right Account
    • Protect Yourself
  • Locations
Home > Careers > Retail Banking > Customer Service Manager/Teller Supervisor

Connect With Us

Customer Service Manager/Teller Supervisor

(2451)
Jan. 06, 2023
Dept: Retail Banking
Location: Glendale, WI
Full-Time

Eligible for $1500 Hiring Bonus

Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.

As a Customer Service Manager, you’re responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.This position is for our branch on Summit Ave.

Essential Functions:

The Customer Service Manager responsibilities include:

  • Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
  • Leads by example and helps to create a positive environment.
  • Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
  • Ensures the staff delivers distinctive customer service.
  • Works to resolve internal and external customer issues promptly and courteously.
  • Ensures staff complies with established standards and regulations.
  • Resolves audit exceptions in a timely manner on an as needed basis.

The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.

Must Haves:

  • High school diploma or G.E.D.
  • A minimum of 1+ year of (related) in-person customer service and cash handling experience in retail banking environment
  • Basic keyboarding skills and the ability to navigate in a Windows environment

 Preferred to Have:

  • Bachelors degree.
  • Coaching/training experience.
  • Experience with supervision or leadership of retail banking activities.
  • Audit/compliance expertise.
  • New accounts experience.

Why Bank Five Nine:

We’ve been in business over 161 years, and we’re just getting started!   Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since1859! We’re excited to be named a Top Place to Work for twelve years in a row and proud to be a place that people love to come to work every day.

We are an Equal Opportunity Employer.  We are committed to the full inclusion of all qualified individuals

Apply Now

Share this job:

Share This Post

Customer Service Manager/Teller Supervisor

White Bank Five Nine Logo

(888) 569-9909

View Our Locations

SBA Preferred Lender

NMLS Directory

BFN NMLS #: 410817

Bank Five Nine Routing #: 075902421

Member FDIC

Equal Housing Lender

If you need assistance accessing the information on this website, please call (888) 569-9909
© 2023 Bank Five Nine Inc. All Rights Reserved. Designed by Top Floor

  • Privacy Policy
  • Security
  • Social Media Terms of Use