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Debit Card Fraud

Can't check your account 24/7 for fraud? That's okay, because we can.

Our fraud monitoring network watches for suspicious or unusual transactions. If a suspicious transaction appears on your debit card, you will receive a text asking if it's legitimate. Text back to confirm or deny the transaction. Quick and easy!

 

  • If you are enrolled, you will receive a text alert or automated call asking you to confirm the suspicious transactions.
  • Simply text "STOP" to 37268 to eliminate the text contact as an option. Note - you will still receive phone calls if you have not opted out of this service as well.
  • Reply to Opt Out message "UNDO" to start receiving text notifications.
  • Message and data rates may apply. 

If you have questions or concerns, please email Operations Support, call (888) 569-9909 or chat with us for assistance during business hours.