1. Picture a perfect work world, where chats are fun and easy and your favorite way to assist our customers – what would that look like to you?(Required)2. What are your biggest pain points when helping customers though chat?(Required)3. What are your favorite things about helping customers through chat?(Required)4. When in a chat with a customer, are you able to tell what page of the website they are on or if they are logged into online banking?(Required)5. What topics do you feel the least comfortable helping customers with through chat?(Required)6. What topics are the easiest to help customers with over chat?(Required)7. Do you feel comfortable initiating a screenshare with a customer? Why or why not?(Required)8. Do you feel comfortable pulling someone else into a chat to help the customer? Why or why not?(Required)9. Do you feel comfortable using the quick responses? Why or why not?(Required)Please leave your name if you feel comfortable with us contacting you with follow up questions.CAPTCHA
Revation User Feedback - Bank Five Nine 