Online Banking Assistance
Monday - Friday 8:30am - 5:30pm
Saturday 8:30am - 12:00pm
Online Banking Chat Support
If you are currently working with an agent regarding your Online Banking account, click here to share your computer screen.
Monday - Friday 8:30am - 5:30pm
Saturday 8:30am - 12:00pm
Mortgage Assistance
In case of errors or questions about your federally related mortgage loan (does not apply to Home Equity Lines of Credit (HELOCs) or other open-ended lines of credit), you must use this established address to assert an error or to request information regarding your loan account with us.
Please write Bank Five Nine, Attn: Loan Servicing, P.O. Box 1004, Oconomowoc, WI 53066-6004 as soon as you can, if you think there is an error in your account, or if you need more information regarding your loan account with us. To submit a written notice of error or a request for information with us, please provide the following information in the notice:
-
Your account name and loan number
-
Describe the error or issue as clearly as you can, and the impacted dollar amount (if applicable)
-
Explain why you believe there is an error or why you need more information.
Generally, within five (5) business days of receipt of your written request, the Bank will provide written acknowledgment to you of its receipt of the request.
