Manage Your Business Account

The tools available here can help you manage many aspects of your business banking services without needing to call or stop in. You have enough on your list…check off the easy stuff here.

So Many Options…

Change your address, order checks, increase your mobile deposit limit, and add a travel notification. These are just a few things you can do from here. Can’t find what you’re looking for? We’re happy to help! Feel free to Contact Us for assistance.

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Personal
Account Security
What can I do to protect my accounts?

Protect your accounts from fraudulent activity with ACH Filtering and Positive Pay. Visit our Fraud Prevention page to learn more about these products, and reach out to our Cash Management Team.

How does Bank Five Nine protect me?

Multifactor Authentication Security Challenges - The online banking service evaluates your device and usage patterns during the sign-in procedure. If the system cannot establish your authenticity, for your protection during the sign-in process the system may prompt you for further authentication. You may be able to authenticate your identity by choosing between answering a challenge question or a onetime passcode. Username and Password - For your protection, you must sign in using a username and password to move money. Token Verification – In addition to username and password, login to Business Online Banking also requires secondary verification via token. At your discretion, additional actions within Business Online Banking can also be made to require token verification prior to completion. Availability of Dual Control – Mitigate risk by requiring secondary verification of funds transfers initiated via Business Online Banking. Availability of IP restriction – Limit access to predetermined IP addresses at your discretion via Business Online Banking. Availability of Authorized Access Times – Limit user access to specified days and times via Business Online Banking. System Timeouts - When using our Online or Mobile banking we provide automatic session timeouts just in case you forget to log out. Green Bar SSL - The green bar, exclusive to EV SSL certificates, means you are transacting business on a highly secured, trustworthy domain. Alerts - We provide you with free low balance notifications to help monitor your accounts. Failed Login Attempts - After 3 failed password attempts, all services are locked.

Business Debit Cards
What maintenance can I request online?

You can request a name change, close a card and change an attached account by completing the Debit Card Maintenance form. You can adjust your debit card limit using the Increase Your Business Debit Card Limit form.

How do I report my debit card as lost or stolen?

How do I obtain a new business debit card?

We have the ability to print your EMV debit card in our branches. It only takes a couple minutes and you're out the door. Whether you're a new customer opening an account, or an existing customer with a lost or stolen card, we can help. To apply for a debit card, please Contact A Personal Banker.

How do I obtain a business debit card for a non-signer?

Contact A Personal Banker. A non-signer may become an authorized cardholder by completing the appropriate application. These cards cannot be Instant Issued.

Do I have to notify you if I am traveling out of state or country?

If you will be traveling out of the state or country with your debit card, please contact Operations Support at (888) 569-9909 during regular business hours to let us know or complete the Travel Notification form at least 1 business day prior to travel.

Can I set my limits on my business debit cards?

Yes, in both our Bank Five Nine mobile app as well as our Card Valet app, you can control debit card usage and spending on the go! With the Manage My Cards option in Bank Five Nine mobile and on the Card Details page in Card Valet, you can:

  • Turn your debit card on and off
  • Establish transaction controls for dollar amount limits, merchant categories and geographic locations
  • Receive alerts when your debit card is used, when a transaction meets specific thresholds, or when a card transaction is attempted but declined

Can I increase my limits on my business debit cards?

Yes, limits can be increased on a temporary or permanent basis, as needed. Contact A Personal Banker or complete the Increase My Business Debit Card Limit form.

Can I add my business debit card to my Mobile Wallet?

Your Bank Five Nine credit cards and debit cards are now compatible with Apple Pay, Samsung Pay and Android Pay! Load your Bank Five Nine card in your mobile phone for easy and secure purchases.

Commercial Online Banking
Will my Business Online Banking go inactive if I do not use it?

Your account will go inactive after 1 year of inactivity.

Where can I find my eStatements?

eStatements are located on the Accounts page under Documents. 3 years of statement history is available and starts when the account is enrolled in eStatements.

  • Select the Account on the Home page
  • Select Documents
  • Change the Document Type to eStatements (type of account)
  • Select Submit to display the statement history.

Where can I find my current interest rate?

On the Accounts page, use the dropdown menu to select the desired account. Under Account information, the current interest rate is displayed under the Interest section, as well as other Interest-related information.

What is the difference between Available Balance and Current Balance?

  • Available Balance - the balance available for immediate use.
  • Current Balance - the balance of the account before pending transactions settle. This may differ from your available balance because your current balance includes transactions that have not yet settled.

What is the Chat option?

The Chat option can be used to securely communicate with an Operations Support Representative.

What if my token is lost or damaged?

If you have a physical token and it’s been lost or damaged, use the Token lost or damaged? Link on the Business Online Banking login page, or contact us so we may deactivate and replace.

What Happens If My Access Is Locked?

Call us at (888) 569-9909 or chat with us during business hours and we'll be happy to assist you.

What can I do on the Home page in Business Online Banking?

Access high level account information. From the Home page, you can transfer funds, view recent transactions, view Positive Pay and ACH Filtering exceptions*, initiate ACH transactions*, initiate wire transfers*, review transactions pending your approval*, and edit accounts.

*For customers enrolled in the corresponding products/options

What can I do on the Accounts page in Business Online Banking?

Access high level and detailed account information. From the Account page, you can also access additional account-related functionality. For example: Details, Documents, Download Transactions, and Search functionality.

What can I do in the Profile option in Business Online Banking?

You can change the following information within the Profile option:

  • Edit your Password
  • Edit Challenge Questions
Need to update other personal information? Please contact us at (888) 569-9909 during regular business hours to request the change or stop into any Bank Five Nine location to complete the request in-person.

Is Business Online Banking Secure?

Bank Five Nine's Online Banking is very secure for the following reasons:

  • Online Banking is fully encrypted
  • The system has an automatic timeout feature that will log customers out after 15 minutes of inactivity
  • All money movement is completed behind the password
  • After 3 failed password attempts, all services are locked
  • Dual control options available to complete money movement (transfers, wires, ACH files)
  • Token verification required to complete login
  • User access is granted to your specifications

How do I transfer funds between my Bank Five Nine accounts?

From the Payments & Transfers menu option in Business Online Banking, or by using the Internal option in the Pay or transfer widget on the Home page, you can transfer funds between any accounts listed on the From account and To account lists.

How do I search for recent transactions in Business Online Banking?

The last 10 transactions can be found on the Home page by selecting Recent to the right of the Available balance. Select Recent again to contract the recent transaction history.

How do I retrieve additional transaction history in Business Online Banking?

Transaction history is located on the Accounts page and can be found in a couple of ways.

  • Select the Account for which you are accessing transaction history on the Home page.
    • Click the More Transactions button to make additional transactions appear.
  • Search for specific transactions by Activity, Type, Amount or Check number in the Search Transactions option.
    • You may choose a specific amount/check or search a range.
Please Note: Three years of transaction history is available. To search for specific transactions on the Account information page:
  • Specify one or more search criteria.
  • From the Activity drop-down list, select one of the following
    • All transactions
    • Current business day
    • Previous business day
    • Current activity
    • Last statement
    • Specific date
    • Date range
  • From the Type drop-down list, select one of the following:
    • All
    • Credits
    • Debits
    • Checks
  • Amount or Amount Range - In the Amount field, type either a dollar amount (for example, 75.00) or an amount range (for example, 25.00-50.00).
    • If “All” is selected as the Type*, the transaction search returns all transactions that match the amount criteria, regardless of whether the transaction is a debit or a credit. For example, a search for 75.00 returns transactions that appear as either 75.00 or -75.00.
    • You can optionally include the dollar sign ($) or the decimal amount (.00).
    • For searches by amount range, the search includes amounts that match the values or fall within the range
  • Specific Check Number or Check Number Range
    • Checking Accounts Only: In the Check number field, type either a check number (for example, 123) or a check number range (for example, 123-456).
    • For searches by check number or range, the search includes check numbers that match the values or fall within the range.
Select Search. Transactions that match the criteria appear.

How do I make a loan payment within Business Online Banking?

For Bank Five Nine loans: Under the Payments & Transfers menu option. Using the Internal option, select Internal Transfer, Regular Payment, or Principal Only Payment. Create a transfer by selecting the desired debit account under “From account” and the loan in question under the “To account” option. Make the payment Date selection and, as desired, check the Repeat option to expand recurring payment options. Select Amount. When selections are made, select Preview Transfer then confirm the information is correct before submitting. For external loans: Use Business Online Bill Pay to add the external loan account as a Payee and schedule one time or recurring payments. Not enrolled in Business Online Bill Pay? Click here for more details or to contact our Cash Management department.

How do I enroll my account(s) in eStatements?

Go paperless by selecting Enroll in Business eStatements to submit the request today.

How do I download my transactions from Business Online Banking?

To download Processed Transactions: On the Accounts page use the dropdown menu to make your account selection and select the Download option. Please Note: The download file includes only processed transactions; it does not include scheduled and pending transactions. Download file creation is available only for checking and savings accounts.

  • Select Download.
  • From the Activity drop-down list, select one of the following.
    • All transactions
    • Current business day
    • Previous business day
    • Current activity
    • Last statement
    • Specific date
    • Date range
  • From the Format drop-down list, select the format of the download file. The following options are available:
    • Comma-separated values (.csv)
    • Microsoft Money (.ofx)
    • QuickBooks 2005 & newer (.qbo)
    • Quicken 2005 & newer (.qfx)
  • Select Download Transactions.
  • The online banking service incorporates transactions that were processed during the specified date range into a download file (Transactions-NNNNNN-YYYY-MM-DD.XXX).
    • NNNNNN indicates the account's number.
    • If the online banking service uses account masking for your accounts, the account number in the filename consists of only the unmasked numbers.
    • YYYY-MM-DD indicates the year, month, and day that the download process generated the file.
    • XXX indicates the file name extension for the specified file format.
  • The file includes the following fields:
    • Account - Account number for which you have exported transaction information.
    • ChkRef - For checks written against the account, the check number of the check. For other transactions, the reference number that is associated with the transaction.
    • Debit - Debit amount affecting the account balance. For deposit accounts, debits remove money from your accounts.
    • Credit - Credit amount affecting the account balance. For deposit accounts, credits add money to the account balance.
    • Balance (.CSV output) - Account balance after the transaction settles.
    • Available (.OFX, .QBO, .QFX output) - Balance available for immediate use. Your available balance may differ from your current balance because it may include transactions that have not yet settled.
    • Current (.OFX, .QBO, .QFX output) - Balance of the account before pending transactions have settled.
    • Date - Date on which the transaction posted.
  • Description - Description that is associated with the transaction.

How do I change my Account Nicknames in Business Online Banking?

To help you easily identify your accounts throughout online banking, you can assign nicknames to your accounts. When you specify a nickname for an account, that nickname appears on every page that would otherwise display the account number. To assign account nicknames:

  • Hover over Administration and under Business select Accounts.
  • Select the Change icon next to the account you’d like to nickname
  • In the Nickname row, replace the current text with the new account nickname.
  • Select the Save icon at the top left.

How do I access check and deposit images in Business Online Banking?

If an image is available for a check item or deposit ticket within an account's Recent Transactions list on the Home page, or within the Transactions section of the Account information page, the content of the Description column is a clickable link. To view an image on the Recent Transactions list or the Account information page:

  • Select the check number or description. The image appears in an overlay window.
  • To work with an image in the overlay window:
    • To rotate the image counter-clockwise, select the arrow turning counter clockwise icon
    • To rotate the image clockwise, select the arrow turning clockwise icon
    • To shrink the image, select the zoom out icon
    • To enlarge the image, select the zoom in icon
    • To print the image, select the printer icon
  • To view the check(s) within the deposit, select View Entire Deposit.
  • Select the green and white arrow pointing to the right under available documents to make the available documents appear.
On the Accounts page (use the dropdown menu to make your account selection), beneath the Account information, use the Search transactions menu on the right hand side to search transactions and narrow parameters by type, as well as amount/range, and check number/range. Select the Search button to view results based on your selections. If you know the check number, use the Check image viewer on the right hand side of the Accounts page and select View Image.

How can I pay bills through Business Online Banking?

Please visit our Business Online Bill Pay page to learn more about this product’s benefits and features, and to contact our Cash Management Team for enrollment.

How can I enroll in Business Online Banking?

Reach out to a member of our Cash Management department. See our Business Online Banking page for additional details and contact information.

Can I transfer between my Bank Five Nine account and my account at another Financial Institution?

Yes! In Business Online Bill Pay, you can transfer funds between your Bank Five Nine accounts and your accounts held at other institutions.

Can I place a Stop Payment online?

You can place stop payments in Business Online Banking, simply select the Checks & Deposits menu option and enter the check information under the Create a stop payment portion. Please note: You can only place stop payments on checks. To place a stop payment on ACH transactions call (262) 569-9909.

Can I delete a scheduled transfer?

Yes, from menu bar select Payments & Transfers tab, then scroll to bottom where there is a list of Issued Transfers. Hover over row containing the transfer in question, select “Delete” to the right of the Status.

Can I change my Address in Business Online Banking?

Submitting a request to change your address is easy! Select Change My Address to submit the request today.

Can I arrange my accounts on the Home page?

You can remove accounts from your Favorites view on the Home page and arrange the order in which they appear. To maintain your accounts on the Home page, select Edit next to Favorite Accounts.

  • To reorganize the Favorite Accounts list on your Home page, select the Move Down (▼) icon to move the account lower on the list, or click the Move Up (▲) icon to move the account higher.
  • To remove an account from your Home page, select the Star icon to the left of the account you’d like to remove. Select Save. The account list refreshes, replacing the editing controls with the reordered balance information.

General Banking
What is my routing number?

Your Bank Five Nine Routing number is 075902421.

How do I request check images or copies of statements?

To request copies of check images or copies of statements Contact A Personal Banker or Request Check Images or Statements online. Please Note: If you have Online Banking, you can access up to 3 years of statement history and check copies for free!

How do I manage my Bank Five Nine credit card?

Access your existing Elan credit card Account to check your balance, make a payment, view statement balances, available credit limit, travel points earned since last statement, (Platinum Travel and Business Travel) and last 6 months purchase & payment history.

How do I change my personal information?

If you have Online Banking, you can change your Password and Challenge Questions in the Profile option when logged into Business Online Banking. Need to update other personal information? Please contact us at (888) 569-9909 during regular business hours to request the change or stop into any Bank Five Nine location to complete the request in-person.

How do I change my address?

Submitting a request to change your address is easy! Select Change My Business Address to submit the request today or stop into any FBFC location to complete the request in-person.

How can I offer Direct Deposit to my employees?

Our Cash Management solutions include multiple options for Direct Deposit and Payroll Services. ACH Origination is available for businesses with more complex payroll needs. If your payroll is short and sweet, Business Online Bill Pay may be a better fit. Or streamline your payroll process through our partner, Integrated Payroll Services. Need help determining which solution will work best for your business needs? Reach out to our Cash Management Team.

How can I debit customers directly for condo dues, memberships, services, donations, etc?

Through ACH Origination, businesses can streamline payment & collection processes while simultaneously offering a seamless and convenient way for customers to make recurring payments. Visit our ACH Origination page to learn more about this product’s many benefits, and reach out to our Cash Management Team.

Small Business Online & Mobile Banking
Will my Small Business Online Banking go inactive if I do not use it?

Yes, if you do not log into your account via Online Banking or the Mobile app within six months, your account will go inactive.

Why can’t I see my Mobile Deposit in my account?

Mobile deposits can take up to 2 business days to post to your account. You can see the deposit history on the mobile app when you select Deposit - Check Deposit History.

Why am I unable to log in to Mobile Banking?

  • You are not entering your Online Banking credentials correctly.
  • You have not successfully enrolled in Online Banking. Self enroll today!

Where can I find my eStatements?

eStatements are located on the Accounts page under documents. 3 years of statement history is available and starts when the account is enrolled in eStatements.

  • Select the Account on the Home page
  • Select Documents
  • Change the Document Type to eStatements (type of account)
  • Select Submit to display the statement history.

Where can I find all text commands?

Simply text HELP to 96924 and you'll receive a text message with all text commands (BAL, HIST, etc)

What is the difference between Available Balance and Current Balance?

  • Available Balance - the balance available for immediate use.
  • Current Balance - the balance of the account before pending transactions settle. This may differ from your available balance because your current balance includes transactions that have not yet settled.

What is Mobile Banking?

Mobile Banking provides app-based, browser-based, and text-based banking experiences optimized for tablets and smart phones. If you have not yet enrolled in Mobile Banking, you can enroll at any time from the Profile page in Online Banking.

What Happens If My Access Is Locked?

Call us at (888) 569-9909 or chat with us during business hours and we'll be happy to assist you.

What Does Small Business Online Banking Cost?

There is no fee for using Small Business Online Banking. However, you do need a Bank Five Nine account. It's possible your internet service provider may charge for web access - check your plan for details.

What can I do on the Home page in Online Banking?

Access high level account information. From the Home page, you can transfer funds, view recent transactions, make bill payments, and edit accounts.

What can I do on the Bill Payment page in Online Banking?

You can pay bills or transfer between your liked named accounts at other financial institutions using the Bill Payment feature.

What can I do on the Accounts page in Online Banking?

Access high level and detailed account information. From the Account page, you can also access additional account-related functionality. For example: Details, Transfer Funds, Documents, Categorize, and Stop Payments.

What can I do in the Profile option in Online Banking?

You can change your personal information and enroll in Online Services in the Profile option. Changes and Online Services include:

  • Edit your Password
  • Edit Challenge Questions
  • Edit your Email Address
  • Enroll accounts in eStatements
  • Enroll in Mobile Banking

What are the Chat and Mail options?

The Chat and Secure Mail options can be used to securely communicate with an Operations Support Representative. Encrypted email can only be accessed by logging into Online Banking and selecting Mail.

Lost your phone?

You can disable Bank Five Nine Mobile on your device at any time from within Online Banking. You can also call us at (888)569-9909 or Chat with us during business hours. We can either un-enroll your device, or suspend the service.

Is There A Cost for Mobile Banking?

There is no fee for using Bank Five Nine Mobile. However, you do need a Bank Five Nine account. It's possible your mobile phone service provider may charge for text messages and/or web access. Check your plan for details.

Is Online Banking Secure?

Bank Five Nine's Online Banking is very secure for the following reasons:

  • Online Banking is fully encrypted
  • The system has an automatic timeout feature that will log customers out after 15 minutes of inactivity
  • All money movement is completed behind the password
  • After 3 failed password attempts, all services are locked

How do I transfer funds between my Bank Five Nine accounts?

From the Transfer page in Online Banking, or by using the Transfer option on the Home or Account information pages, you can transfer funds between any accounts listed on the From account and To account lists.

How do I search for recent transactions in Online Banking?

The last 10 transactions can be found on the Home page by selecting Recent.

How do I retrieve additional transaction history in Online Banking?

Transaction history is located on the Accounts page and can be found in a couple of ways.

  • Select the Account for which you are accessing transaction history on the Home page.
    • Click the More Transactions button to make additional transactions appear.
  • Search for specific transactions by Amount or Check number in the Search Transactions option.
    • Choose a specific date or search a date range.
Please Note: Three years of transaction history is available. To access the Transaction Categorization feature: To help you better manage your spending, you can use the Transaction Categorization feature to specify categories for posted transactions, and to generate spending reports based on transaction categorization.
  • Select the Account for which you are categorizing transactions.
  • Select Categorize.
  • Use the controls available on the Categorize Transactions page to search for posted transactions and assign or update their categories, export transactions, and generate spending reports.
To search for specific transactions on the Account information page:
  • Specify one or more search criteria.
  • Amount or Amount Range - In the Amount field, type either a dollar amount (for example, 75.00) or an amount range (for example, 25.00-50.00).
    • The transaction search returns all transactions that match the amount criteria, regardless of whether the transaction is a debit or a credit. For example, a search for 75.00 returns transactions which appear as either 75.00 or -75.00.
    • You can optionally include the dollar sign ($) or the decimal amount (.00).
    • For searches by amount range, the search includes amounts that match the values or fall within the range
  • Specific Check Number or Check Number Range
    • Checking Accounts Only: In the Check number field, type either a check number (for example, 123) or a check number range (for example, 123-456).
    • For searches by check number or range, the search includes check numbers that match the values or fall within the range.
  • Specific Date
    • In the Date field, type a search date using MM/DD/YYYY format.
  • Date range
    • Select the Switch to Range link. The Start date and End date fields appear.
    • Type dates in both the Start date and End date fields.
  • Select Search. Transactions that match the criteria appear.

How do I reset my password during non-business hours?

In the event that you forget your password, to access Online Banking you must provide relevant personal information and have access to the email address in your user profile to reset the password without assistance from the bank.

  • Select Forgot password? link. The Forgot password page appears.
  • Provide the following information:
    • Username - the username with which you sign in to Online Banking
    • Last 4 digits of Social Security Number
    • Email Address - The email address that is tied to your Online Banking account.
  • Answer 4 personal questions.
  • Select Reset password.
  • The online banking service sends a message to the email address stored in your user profile. This message contains the temporary password that you can use to sign in. Please Note: You must sign in within 30 minutes or the temporary password will expire.
  • After you sign in with the temporary password, you will be prompted to provide a new password.

How do I manage my Bank Five Nine credit card in Online Banking?

Access your existing Elan credit card by selecting Credit Card in Online Banking. You will be redirected to an external website where you can check your balance, make a payment, view statement balances, available credit limit, travel points earned since last statement, (Platinum Travel and Business Travel) and last 6 months purchase & payment history.

How do I increase my mobile deposit limit?

If your deposit exceeds the maximum amount allowed, please contact Operations Support at (888) 569-9909 during regular business hours to request a temporary limit increase, or complete the Small Business Mobile Deposit Limit Increase form online.

How do I enroll my accounts in eStatements?

You can enroll in eStatements by selecting Profile when logged into Online Banking, simply select Edit in the Electronic Statements section to complete enrollment. Enrollment information appears either or both of the following sections:

  • Accounts: You are the primary account holder for accounts in this section. You can both enroll these accounts in electronic statements and, by changing your email address on the Profile page, change the email address to which the online banking service delivers notifications that electronic statements are available.
  • Secondary accounts: You are a signee for the account, but are not the primary account holder. You can enroll these accounts in electronic statements. Because you are a secondary account holder, if you change your email address on the Profile page it does not change the email address to which the online banking service sends electronics statement notifications.
Alternatively, you may complete the eStatement Enrollment form.

How do I enroll in Small Business Online Bill Pay?

You simply select Accept to the Terms and Conditions to enroll in Online Bill Pay and start making payments today!

How do I enroll in Mobile Banking?

You can enroll in Mobile Banking by selecting Profile when logged into Online Banking, simply select Enroll in the Mobile banking section to complete enrollment. Mobile banking enrollment appears in a new browser tab or window, follow the prompts to enroll.

How do I download my transactions from Online Banking?

To download Processed Transactions: On the Account page, you can use the transaction download feature to save archival copies of checking and savings transactions that have been processed. Please Note: The download file includes only processed transactions; it does not include scheduled and pending transactions. Download file creation is available only for checking and savings accounts.

  • Select Download.
  • From the Date Range drop-down list, select one of the following.
    • Current Statement - Returns all transactions that were processed during the current statement period.
    • Previous Statement - Returns all transactions that were processed during the previous statement period.
    • Since Last Download - Returns all transactions that were processed since the date in the Date of Last Download field. Please Note: This option is only available if you have previously downloaded transactions.
    • All Transactions - Returns all available processed transactions up to 3 years prior.
    • Custom Date Range - Returns all transactions that were processed between any two dates. If this option is selected, the Start and End date fields appear.
  • From the Format drop-down list, select the format of the download file. The following options are available:
    • Comma-separated values (.csv)
    • Microsoft Money (.ofx)
    • QuickBooks 2005 & newer (.qbo)
    • Quicken 2005 & newer (.qfx)
  • Select Download Transactions.
  • The online banking service incorporates transactions that were processed during the specified date range into a download file (Transactions-NNNNNN-YYYY-MM-DD.XXX).
    • NNNNNN indicates the account's number.
    • If the online banking service uses account masking for your accounts, the account number in the filename consists of only the unmasked numbers.
    • YYYY-MM-DD indicates the year, month, and day that the download process generated the file.
    • XXX indicates the file name extension for the specified file format.
  • The file includes the following fields:
    • Account - Account number for which you have exported transaction information.
    • ChkRef - For checks written against the account, the check number of the check. For other transactions, the reference number that is associated with the transaction.
    • Debit - Debit amount affecting the account balance. For deposit accounts, debits remove money from your accounts.
    • Credit - Credit amount affecting the account balance. For deposit accounts, credits add money to the account balance.
    • Balance (.CSV output) - Account balance after the transaction settles.
    • Available (.OFX, .QBO, .QFX output) - Balance available for immediate use. Your available balance may differ from your current balance because it may include transactions that have not yet settled.
    • Current (.OFX, .QBO, .QFX output) - Balance of the account before pending transactions have settled.
    • Date - Date on which the transaction posted.
    • Description - Description that is associated with the transaction.

How do I change my Small Business Online Banking Username?

To change your Online Banking username, call us at (888) 569-9909 or chat us online.

How do I access check and deposit images in Online Banking?

If an image is available for a check item or deposit ticket within an account's Recent Transactions list on the Home page, or within the Transactions section of the Account information page, the content of the Description column is a clickable link. To view an image on the Recent Transactions list or the Account information page:

  • Select the check number or description. The image appears in an overlay window.
  • To work with an image in the overlay window:
    • To rotate the image counter-clockwise, select the arrow turning counter clockwise icon
    • To rotate the image clockwise, select the arrow turning clockwise icon
    • To shrink the image, select the zoom out icon
    • To enlarge the image, select the zoom in icon
    • To print the image, select the printer icon
  • To view the check(s) within the deposit, select View Entire Deposit.
  • Select the green and white arrow pointing to the right under available documents to make the available documents appear.

Can Small Business Online Banking Be Accessed From My Phone Or Tablet?

Yes! Small Business Online Banking has a responsive design across all devices. We also have a mobile app for Apple devices, Android devices and tablets.

Can I transfer between my Bank Five Nine account and my account at another Financial Institution?

Yes! In Online Bill Pay, you can transfer funds between your Bank Five Nine accounts and your accounts held at other institutions.

Can I self enroll in Small Business Online Banking?

Yes! Before you can sign into the small business online banking service, we need to establish a user profile for you. The Enroll Now page collects the information that we need to establish that user profile. To enroll in the online banking service:

  1. Access the Enroll Now page here
  2. From the Type of account drop-down list, select the account type for the account number with which you are enrolling.
  3. In the Account number field, type the complete account number of your bank account.
  4. Provide personal information as the form requires. As a signer on the business account, use your personal information to complete this process.
  5. Select Begin Enrollment to submit the information you have provided.
  6. Answer all four verification questions.
  7. Select Enroll.
    • In the New username field, type a unique username that you can easily remember.
    • In the New password and Confirm password fields, type a new password. Remember your password is case sensitive and must include: - Between 8 and 17 characters - At least 1 number - At least 6 letters - At least 1 special character - Cannot contain your "username" or the word "password"
  8. Select Continue.
  9. Select and answer three challenge questions.
  10. Accept all Terms & Conditions and you are taken to your Online Banking Home page.

Can I place a Stop Payment online?

You can place stop payments in Online Banking, simply select the Account the check was written from and select Stop payments. Please note: You can only place stop payments on checks.

Can I make mobile deposits?

Absolutely! When logged into Bank Five Nine Mobile, select Deposit, take a picture of the check you wish to deposit and follow the on-screen instructions. It's that easy! To ensure your checks are posted without delay, in addition to your signature, please include “Bank Five Nine mobile deposit” in the endorsement.

Can I delete a scheduled transfer?

You can delete a transfer that has been scheduled in the future. To delete a scheduled transfer:

  • Select Transfer on the Home page, scheduled transfers appear at the bottom of the page.
  • If the From account drop-down list appears at the top of the scheduled transfers section, select the account that is associated with the scheduled transfer that you want to delete.
  • Select the Delete option for the appropriate transfer. A confirmation message appears in an overlay window.
  • Select Delete Transfer. A delete confirmation message appears.
  • Select Close.

Can I change my Address in Online Banking?

Submitting a request to change your address is easy! Select Change My Address to submit the request today.

Can I arrange my accounts on the Home page?

You can remove accounts from your Home page and arrange the order in which they appear. To maintain your accounts on the Home page, select Edit Accounts.

  • To reorganize the account list on your Home page, select the Move Down link to move the account lower on the display list, or click the Move Up link to move the account higher.
  • To remove an account from your Home page, uncheck the Show on Home page. Select Save. The account list refreshes, replacing the editing controls with the reordered balance information.

Can I add an employee or accountant as an online banking user?

Grant non-signers, such as your accountant, online access to your specifications by enrolling in Business Online Banking. See our Business Online Banking page for additional details and contact information.

Tokens of Commercial Online Banking
What Is The “Digital Signature” Function?

Digital Signature may be utilized when entering and/or approving certain transactions within Business Online Banking (i.e. Internal, ACH, and Wire transfers). This is the soft token equivalent of the “one-time password security challenge”, where hard token users generate a One-Time Passcode to verify the entry or approval of a transaction.

What Devices Are Supported With A Soft Token?

Devices with an Android operating system version 4.1 or higher and Apple devices (iPhone, iPad, and iPod Touch) on iOS 8.0 or higher.

What App Do I Need To Install For Use With A Soft Token?

DIGIPASS for Business Banking, available in both the Google Play Store and App Store.

Is “Biometric Protection” Required For Use Of The Soft Token App?

While it is not a requirement, we strongly recommend enabling Biometric Protection (aka Fingerprint/Touch ID) as an additional security precaution.

How Many Devices Can I Register To My Soft Token?

You may register up to 99 devices.

How Do I Switch From A Hard Token To A Soft Token?

As a current hard token user, you can switch to a soft token at your convenience from your Business Online Banking login. Upon login, select Profile, then Switch To App. Simply follow the prompts to verify your identity and make the switch.

How Do I Obtain A Soft Token Without Being A Current Token User?

Kindly make a request by phone or email to our Cash Management Support department who will assist in accommodating this change.

How Do I Login With A Token?

A token user’s Password will always be formatted as follows, regardless of the token type: The token’s 8-digit One-Time Password + Your 4-digit PIN = 12-digit Password Generate an OTP on your token (either by selecting “One-Time Password” in the DIGIPASS app or pressing the grey button on your hard token) which is entered into the Password field on the login screen, followed by your personal 4-digit PIN.

Does The Soft Token App Require Wi-Fi Or Data To Function?

No, once downloaded no data or Wi-Fi connection is necessary to generate One-Time Passwords, etc.

Do I Have To Allow The DIGIPASS App Access To My Location, Camera And Phone?

Yes, the app requires this access for proper functionality. (*Phone access only applies to Android devices)

Do All Users At My Business Need To Have The Same Token Type?

No, businesses may have a mix of both hard and soft token users.

Can I Have Both A Hard And A Soft Token For My Login?

No, each user must choose between a hard and a soft token for each username. If you have multiple logins you may have a mix of hard and soft tokens, but only one type per username.

Can I Enable More Than One Soft Token On A Device For My Multiple Usernames?

Yes, you may follow the activation prompts, selecting the “Add another token” option within your existing DIGIPASS for Business Banking app. Kindly note, it’s strongly recommended you take advantage of the “Rename the token” feature within the DIGIPASS app in order to differentiate between your tokens.