Mobile Banking
Where would we be without technology? Probably eating berries with woolly mammoths and Dodo birds. Ok, that might be a little dramatic, but since we have technology, why not use it? With mobile banking you can manage your Bank Five Nine accounts from anywhere at any time using your mobile phone or tablet. As an online banking customer, this is a free service! You can’t beat that with a stick!
Bank Five Nine Mobile App
- Deposit Checks 24/7
- Manage debit card security
- Receive alerts for declined debit card transactions
- Login with Touch ID
- View balances without logging in
- Access multiple usernames on one device
- Set up, make and edit bill payments
- Take a photo of a paper bill and pay that bill
- Transfer funds between Bank Five Nine accounts
- Chat with a representative
- Manage your account
- Find Bank Five Nine ATMs/Branches
Bank Five Nine Mobile Browser
- View balances and transaction history
- Make bill payments
- Transfer funds between Bank Five Nine accounts
- Account alerts
- Find Bank Five Nine ATMs/Branches
Bank Five Nine Mobile Text Messaging (96924)
- Retrieve account balances
- Retrieve recent transaction history
- Find Bank Five Nine ATMs/Branches
Mobile Deposit
Take a picture of the check you wish to deposit with your web-enabled phone or tablet and submit through your online banking account.
If you don’t already have an online banking account, please click here for more information.
If you do have an online banking account, mobile deposit is already available to you!
Banking On The Go
Download The App
Get Started – Don’t have a smartphone? That’s ok! We offer options for other web-based phone and text-based mobile banking. If you aren’t enrolled, contact a Personal Banker, download Bank Five Nine Mobile or CLICK HERE to get started.
For more video tutorials on how to use Mobile Banking, CLICK HERE.
Mobile Banking FAQs
There is no fee for using Bank Five Nine Mobile. However, you do need a Bank Five Nine account. It’s possible your mobile device service provider may charge for text messages and/or web access – check your plan for details.
Please call us immediately at (888) 569-9909 or chat</> with us during business hours to un-enroll your device or suspend the service.
No. We developed Bank Five Nine Mobile to work with virtually all of today’s phones and the most popular cell phone service providers. You can use Bank Five Nine Mobile if:
- Your phone allows text messaging; or
- You can browse the Internet on your phone; or
- You have an iPhone or Android mobile device
Simply text HELP to 96924 and you’ll receive a text message with all text commands (BAL, HIST, etc.)
Call us at (888) 569-9909 or chat with us during business hours and we’ll be happy to assist you.
Yes, each user name can be enrolled on multiple devices. Follow the instructions below for setup.
Desktop:
- Select “My Settings” in the top right corner
- Scroll down to Login & Security
- Select “Edit” next to “Security Options”
- Select “+ Add another number” under your existing phone number
- Select “Save”
Mobile:
- Select the Settings Icon in the top right corner
- Select “My Settings”
- Scroll down to Login & Security
- Select “Edit” next “Security Options”
- Select “+ Add another number” under your existing phone number
- Select “Save”
If it’s during business hours, contact the bank immediately and we can assist with shutting the service down. If it’s outside of business hours, log into Online Banking, go to Cards, and select the toggle underneath to turn your card off.
Bank Five Nine’s dedicated texting number is 969-24. Customers should only send or receive texts relating to Bank Five Nine at this number. To assist customers with identifying potential fraud, it may be best to save this number as a contact since this is the only number Bank Five Nine will attempt to contact them from.
Bank Five Nine’s Mobile Banking is very secure for the following reasons:
- Mobile Banking is fully encrypted
- The system has an automatic timeout feature that will log customers out after 5 minutes of inactivity
- All money movement is completed behind the password
- Text messaging does not contain any account numbers or identifying information
- All services are locked after 5 failed password attempts and 3 password recovery attempts
- If it is the first time logging in, services are locked after 3 login attempts
Yes, Mobile Deposit is a feature of Mobile Banking. To ensure your checks are posted without delay, in addition to your signature, please include “For Mobile Deposit at Bank Five Nine” in the endorsement.