Mobile Banking

Where would we be without technology? Probably eating berries with woolly mammoths and Dodo birds. Ok, that might be a little dramatic, but since we have technology, why not use it? With mobile banking you can manage your Bank Five Nine accounts from anywhere at any time using your mobile phone or tablet. As an online banking customer, this is a free service! You can’t beat that with a stick!

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Get Started With Mobile Banking

Bank Five Nine Mobile App

Deposit Checks 24/7
Manage debit card security
Receive alerts for declined debit card transactions
Login with Touch ID
View balances without logging in
Access multiple usernames on one device
Set up, make and edit bill payments
Take a photo of a paper bill and pay that bill
Transfer funds between Bank Five Nine accounts
Chat with a representative
Manage your account
Find Bank Five Nine ATMs/Branches

Bank Five Nine Mobile Browser

View balances and transaction history
Make bill payments
Transfer funds between Bank Five Nine accounts
Account alerts
Find Bank Five Nine ATMs/Branches

Bank Five Nine Mobile Text Messaging (96924)

Retrieve account balances
Retrieve recent transaction history
Find Bank Five Nine ATMs/Branches

Mobile Deposit

Take a picture of the check you wish to deposit with your web-enabled phone or tablet and submit through your online banking account.

If you don’t already have an online banking account, please click here for more information.

If you do have an online banking account, mobile deposit is already available to you!

Download The App

Get Started – Don’t have a smartphone? That’s ok! We offer options for other web-based phone and text-based mobile banking. If you aren’t enrolled, contact a Personal Banker, download Bank Five Nine Mobile or CLICK HERE to get started.

For more video tutorials on how to use Mobile Banking, CLICK HERE.

Mobile Banking FAQs

What does it cost?

There is no fee for using Bank Five Nine Mobile. However, you do need a Bank Five Nine account. It’s possible your mobile device service provider may charge for text messages and/or web access – check your plan for details.

Lost your device?

Please call us immediately at (888) 569-9909 or chat with us during business hours to un-enroll your device or suspend the service.

Do I need a special phone?

No. We developed Bank Five Nine Mobile to work with virtually all of today’s phones and the most popular cell phone service providers. You can use Bank Five Nine Mobile if:

Your phone allows text messaging; or
You can browse the Internet on your phone; or
You have an iPhone or Android mobile device

Where can I find all text commands?

Simply text HELP to 96924 and you’ll receive a text message with all text commands (BAL, HIST, etc.)

What happens if my access is locked?

Call us at (888) 569-9909 or chat with us during business hours and we’ll be happy to assist you.

Can I enroll my user name on multiple phones?

Yes, each user name can be enrolled on multiple devices. Follow the instructions below for setup.

Desktop:

Select “My Settings” in the top right corner
Scroll down to Login & Security
Select “Edit” next to “Security Options”
Select “+ Add another number” under your existing phone number
Select “Save”

Mobile:

Select the Settings Icon in the top right corner
Select “My Settings”
Scroll down to Login & Security
Select “Edit” next “Security Options”
Select “+ Add another number” under your existing phone number
Select “Save”

What should I do if I discover I’ve lost my phone?

If it’s during business hours, contact the Bank immediately and we can assist with shutting the service down. If it’s outside of business hours, log into Online Banking, go to Cards, and select the toggle underneath to turn your card off.

What number should I text to retrieve information?

Bank Five Nine’s dedicated texting number is 969-24. Customers should only send or receive texts relating to Bank Five Nine at this number. To assist customers with identifying potential fraud, it may be best to save this number as a contact since this is the only number Bank Five Nine will attempt to contact them from.

Is Mobile Banking secure?

Bank Five Nine’s Mobile Banking is very secure for the following reasons:

Mobile Banking is fully encrypted
The system has an automatic timeout feature that will log customers out after 5 minutes of inactivity
All money movement is completed behind the password
Text messaging does not contain any account numbers or identifying information
All services are locked after 5 failed password attempts and 3 password recovery attempts
- If it is the first time logging in, services are locked after 3 login attempts

Does Bank Five Nine allow for customers to take pictures of checks and deposit them via their smart phone?

Yes, Mobile Deposit is a feature of Mobile Banking. To ensure your checks are posted without delay, in addition to your signature, please include “For Mobile Deposit at Bank Five Nine” in the endorsement.